Which term is defined as 'Process of mediating disputes without bias'?

Which term is defined as 'Process of mediating disputes without bias'?

• A. Policies
• B. Training Records
• C. Records Management
• D. Conflict Resolution

Answer: (D)

Conflict resolution is the process of mediating disputes without bias. It centers on neutrality, active listening, and guiding parties toward a fair, workable solution that respects everyone involved. In practice, a facilitator helps each side express concerns, identifies the underlying needs, explores options, and agrees on an outcome that maintains safety and professional standards. Other terms describe rules or records rather than the mediation process: policies are the rules governing behavior, training records document completed training, and records management deals with organizing and maintaining those documents.

Conflict resolution is the process of mediating disputes without bias. It centers on neutrality, active listening, and guiding parties toward a fair, workable solution that respects everyone involved. In practice, a facilitator helps each side express concerns, identifies the underlying needs, explores options, and agrees on an outcome that maintains safety and professional standards. Other terms describe rules or records rather than the mediation process: policies are the rules governing behavior, training records document completed training, and records management deals with organizing and maintaining those documents.